The Role of Technology in Communication
The nature of communication approximately three decades ago was exceptionally personal and facilitated close relationships between people. Communication was quite effective such that it facilitated expression of a message in an exact manner that an individual desired to and give it a specific level of intimacy in the communication process. In actual fact, communication was truly personal and was done in a straightforward and synchronous superior way. Therefore, communication played a substantial role in forming relationships since it facilitated the customization of messages to a particular pitch, application of gestures, the use of body language and use of a specific diction to assist in bringing out the intended connotation (“Interpersonal Communication” n.d).
However, in the modern world, personal communication has been diluted by mediated forms of communication in which interactions are less personal and less lively. Indeed, modern means of communication has extensively made communication deficient in interpersonal aspects. Interpersonal communication is effective and strengthens relationships in the context that it is applied in a complex setting made up of interrelated relationships. It is crucial to have interpersonal communication truly personal to guide people in acquiring “people” skills that make it is easy to understand and trust each other in the communication process in different circumstances. In addition, it facilitates the integration of the human decision-making process that is solely dependent on the knowledge of other people’s expectation and unawareness of what is expected of them. Thus, acquisition of analytical skills enables people to understand the emotional value and indicators of the human thinking process. This skill equips people with the ability to competently engage with others constructively in their interaction. Developing emotional skills is only feasible in interpersonal communication in which the social aspect of self-awareness at the individual level guides one’s actions towards a harmonious social conduct (“Interpersonal Communication” n.d).
An emotionally intelligent person will definitely succeed inaccurate assessment and perception of the emotional indicators amongst his colleagues. Thus, such a person will conveniently communicate selectively inappropriate responses that suit the situation and emotion of the people involved in a specific situation. Consequently, communication is coordinated and facilitates the building of trust and the acquired emotional knowledge comes in handy in solving problems. The more personal communication is, the greater the bond of the consequent relationships that emanate from interpersonal communication (“Interpersonal Communication” n.d).
The use of technology in day to day communication took away the close interpersonal communication through face to face dialogue, which has exceedingly affected communication in a negative way. Instead of meeting for a one on one conversation, people opt to send the email or send messages via social media. This has changed our lifestyles to a great extent in which the types of interpersonal communications that exist hence lack of deep relationships. The communication that takes place through digital media platforms are quite open on the assumption of trust of the people on the receiving end since they are is no physical proximity to them, but rather the regularity of communication. Although, the digital media platforms of communication give us the convenience of quick and hassle-free communication; most people tend to engage with people of similar and orientation with whom they share similar interests hence lack of diversity and opportunities to learn from interaction with others. Additionally, technology has made it possible for people to be actively social and vibrant in interacting with others. However, people do not establish strong relations; they are just weak and do not feel as strong ties that we experience in face-to-face communications. Therefore, even there is much interaction it does not result in the building of strong relationships through communication (“Interpersonal Communication” n.d).
In conclusion, the absence of technology as the medium of communication would promote development and use of interpersonal communication styles that would apply personal communication in a more effective manner towards building and sustaining relations in both personal and business contexts.
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